Safaricom CEO Peter Ndegwa has confirmed that the use of reverse calls will continue, disputing online allegations that the service will be phased out of the network.
The service, which was launched in 2019, allows a caller to pass on the expense of a call to the recipient simply dialing ‘#’ before the phone number they are calling.
For instance, to transfer the cost of the call to 0722000000, a customer will dial #070000000
A customer receiving a reverse call request will see the caller’s details appear on the screen as normal, but once they pick the call, they will receive a voice prompt asking them to key in “1” to accept the reverse call.
The cost of the call will be equivalent to the receiver’s normal call cost.
Ndegwa has reiterated that the service is as key as it addresses a key need to a large part of its customer service.
“I have received many queries on whether we are ‘killing’ our reverse call service. This is untrue. We continue to provide this service as it addresses a key need to a large part of our customer base” Said Ndegwa on Wednesday June 8th.